Welcome to Flowers Bloomsbury. These Terms & Conditions govern the provision and sale of products through our online flower delivery service in Bloomsbury and its surrounding areas. By placing an order with us, you acknowledge that you have read, understood, and agree to these Terms & Conditions. These terms apply to all customers ordering flowers and related products through our website or associated sales channels.
Our services are available only to those legally capable of entering into binding contracts in the United Kingdom. By placing an order, you confirm that you are at least 18 years of age. These Terms & Conditions apply to all our customers located in Bloomsbury and nearby districts, using our platform for the purchasing and delivery of flowers and related products.
To purchase flowers online from Flowers Bloomsbury, customers should browse our website, select their desired products, and add them to their basket. Once the selection is completed, click 'Checkout' to confirm your order. You will be asked to provide delivery details, any personal messages, and select a preferred delivery date.
After submitting your order, you will receive an automatic email acknowledgement. This acknowledgement does not constitute acceptance of your order. Acceptance occurs when the order is dispatched, and you will receive a dispatch confirmation. We reserve the right to refuse or cancel orders at our sole discretion, including when products become unavailable, payment cannot be processed, or if we suspect fraudulent activity.
While Flowers Bloomsbury endeavours to keep a consistent stock of all products featured online, fresh flowers are subject to seasonal and local variations. If specific blooms or items are unavailable at the time of fulfilment, we reserve the right to substitute products of equal or greater value and similar style and quality. Any substitutions will be made at our discretion, ensuring your satisfaction remains our priority.
All prices stated on our website include VAT where applicable and are reflected in Pounds Sterling (£). Delivery charges may apply and are specified prior to completion of your order. We make every effort to ensure prices are correctly displayed; however, we reserve the right to amend prices at any time.
Payment must be made in full at the time of placing the order. We accept major credit and debit cards and may offer additional payment methods as specified at checkout. Until payment is received in full, no order will be processed or dispatched.
In the event that an order is mistakenly accepted and an error in pricing occurs which is clearly and unmistakably incorrect, we will contact you to provide the option to place the order at the correct price or to cancel the order and receive a full refund.
We may occasionally offer promotions or discount codes for the benefit of our customers. All such offers are subject to their respective terms and conditions and may be withdrawn or changed without notice. Promotional codes are only valid for use once per customer unless otherwise specified and must be entered at the point of purchase. They cannot be applied retrospectively.
Flowers Bloomsbury delivers to addresses within Bloomsbury and select surrounding areas. Standard delivery dates and times are shown during the order process; you may specify a preferred delivery date, subject to product availability and delivery area. Deliveries are made by our own drivers or trusted third-party couriers.
We will make every reasonable effort to deliver on the requested date but cannot guarantee exact delivery times. Where possible, we will notify you if an order cannot be delivered on the chosen day. It is your responsibility to provide correct and complete delivery information. We shall not be liable for late or missed deliveries resulting from incorrect or incomplete details provided by you.
If the recipient is unavailable at the time of delivery, we will attempt to deliver to a secure location, such as a neighbour or safe space, or leave a calling card with further instructions. Responsibility passes to the recipient upon delivery to the address or specified safe place.
You may amend or cancel your order provided you notify us within a reasonable timeframe before dispatch. For next-day delivery orders, amendments or cancellations must be made at least 24 hours prior to the scheduled delivery date to ensure no charges are incurred. For same-day delivery and perishable products, such changes might not be possible once order processing has commenced.
Should you wish to cancel your order, you must contact us as soon as possible with your order details. If the cancellation is accepted, a full refund will be issued using your original payment method. Orders already dispatched or delivered cannot be cancelled and may not be eligible for a refund.
Due to the perishable nature of our products, returns are typically not accepted. However, if you are dissatisfied with your flowers or delivery has not met expectations due to damage, incorrect items, or other faults, please contact us within 48 hours of delivery. Photographic evidence may be required. Valid complaints will be addressed by suitable replacement, partial refund, or full refund, at our discretion.
Refunds may take up to 5 business days to process, depending on your payment provider's policies. This does not affect your statutory rights.
You are responsible for ensuring that all details provided to us are accurate, including name, address, payment information, and delivery instructions. You must also ensure that someone is available to receive the flowers if required.
Flowers and arrangements should be unpacked and placed in water immediately upon receipt, following any provided care instructions to optimise freshness and longevity. We do not accept liability for diminished quality due to improper handling or storage after delivery.
Flowers Bloomsbury will not be liable for any indirect, consequential, or special losses arising out of or in connection with the supply of goods or their use or resale by you. Our total liability for any claim relating to any order shall not exceed the total price paid for the goods supplied by us.
We shall not be responsible for failures or delays outside our reasonable control, including but not limited to adverse weather, pandemic, strikes, supply chain disruptions, or accidents affecting our staff or partners. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
The content on our website, including product listings, images, descriptions, and branding, belongs to Flowers Bloomsbury or its licensors. No material from the site may be copied, reproduced, republished, uploaded, or distributed without explicit written permission. Unauthorised commercial use of any content is prohibited.
We are committed to safeguarding your personal information. All personal data submitted via our website is handled in accordance with our Privacy Policy and relevant UK data protection legislation. We will only use your details to process orders, keep you informed of their status, and contact you if necessary regarding your order or account.
Flowers Bloomsbury reserves the right to revise these Terms & Conditions without prior notice. The version displayed on our website at the time of your order applies to that transaction. We recommend reviewing these terms periodically to keep informed of any changes that may affect you.
If any section or provision of these Terms & Conditions is deemed unlawful, void, or unenforceable, the remaining parts shall remain in full force and effect.
These Terms & Conditions and any contractual or non-contractual disputes arising from them shall be governed and construed according to the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If you have any questions about these Terms & Conditions, your order, or our services, please consult our website for further guidance or reach out to our support team through the methods listed on our Contact Us page.
Note: These Terms & Conditions apply to all purchases made through the Flowers Bloomsbury online flower delivery service for both the Bloomsbury area and all surrounding neighbourhoods covered by our delivery network.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 7 Bernard St, Bloomsbury, London, WC1N 1LT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bloomsbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bloomsbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
