Our Freshness Promise, Returns and Complaints Policy

Our Fresh Flowers Guarantee in Bloomsbury

At Flowers Bloomsbury, we are committed to delivering only the freshest, most beautiful flowers to your door. As a trusted local Bloomsbury florist, we pride ourselves on serving both households and businesses with the highest quality blooms available. Every bouquet is carefully arranged and handled by our experienced florists, ensuring your order arrives looking bright and fresh. Our fresh flowers guarantee means you can order with total confidence from your neighbourhood flower experts.

Damaged-on-Arrival and Freshness Policy

Your satisfaction is our top priority. If your flowers arrive damaged or do not meet our freshness guarantee, please notify us as soon as possible after delivery. Our team will request a photo of the damaged arrangement to help us understand the issue and improve our services. Flowers are a natural product, and while we take great care at every step, sometimes issues can unfortunately happen during transit.

Our Freshness Window

We guarantee that your flowers will remain fresh for at least 5 days from the time of delivery, provided they are cared for according to the care instructions supplied with every bouquet. If your flowers fail to meet this standard within the freshness window, please get in touch promptly so we can resolve the matter for you. This guarantee is part of our ongoing commitment to quality and trust with our valued Bloomsbury customers.

Refund, Replacement & Resolution Options

If your order arrives damaged, wilted, or unsatisfactory for any reason, Flowers Bloomsbury offers you flexible solutions:

• Refund: Eligible orders will be refunded in full to your original payment method as swiftly as possible.
• Replacement: Alternatively, we can dispatch a free replacement bouquet at the earliest opportunity, matching your original order as closely as possible.
• Store Credit: In some instances, we may offer store credit for you to use at your convenience.

To ensure a smooth and timely resolution, please report any issues within 24 hours of receiving your order. Our team is dedicated to ensuring every customer in Bloomsbury receives only the best.

Complaints Process

We take your feedback seriously and welcome any comments or complaints so we can continually improve our service. If you are unhappy with any aspect of your order or experience, please contact us promptly with your order details and a description of the issue. Our customer care team will respond personally and work with you to reach a fair and speedy resolution. Most complaints are addressed within 1-2 working days.

Our Commitment as Your Bloomsbury Florist

Flowers Bloomsbury values our role in the community as a local florist trusted by individuals, families, and businesses throughout Bloomsbury. Our dedication to providing fresh flowers and outstanding service is at the heart of everything we do. Thank you for choosing us with your special moments, celebrations, and everyday floral needs.